After demanding to see the suite and the damage, miraculously the damaged art was from 'another room' and the damaged headrest to a chair was nowhere to be found and a 'misunderstanding.'Īfter defending these false allegations, I once. I literally had to drive to the hotel to defend myself from them. After escalating the issue again, Greg claimed I damaged the room and they would have to charge me over $4,000 in damages to artwork and furniture. Then, after escalating to the Assistant Hotel Manager named Greg, they refused again claiming they fixed the issue.
They initially had the nerve to tell me I didn't notify them of the issue. When I asked for an accommodation, they refused. Then, get this, they blamed me for having too many people in the room!! They took almost $7,000 of my money knowing I was going to have 50+ people and then tried to claim I had too many people. After notifying hotel personnel serving my party, it took almost 2 hours for engineering to arrive to try to fix the air conditioner which they never did.
During my party, the room temp was over 80 degrees. I rented a penthouse suite for a birthday party for 50. Do not reserve a luxury suite at the Red Rock!!! I've had one of the most awful experiences in my life dealing with the Red Rock Hotel.
